BalanceByte ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
1. Information We Collect
Information You Provide
When you sign up for our waitlist, create an account, or use our services, we may collect:
- Name and email address
- Account credentials
- Fitness goals and dietary preferences
- Feedback, survey responses, and correspondence
Health and Fitness Data
With your explicit consent, we collect health data from connected platforms including:
- Activity data (steps, workouts, active energy)
- Sleep data (duration, quality, stages)
- Heart rate and heart rate variability (HRV)
- Recovery scores and readiness metrics
Important: We only access health data that you explicitly authorize through Apple Health, Google Fit, or other connected platforms. You can revoke access at any time through your device settings.
Automatically Collected Information
When you use our services, we automatically collect:
- Device information (type, operating system, unique identifiers)
- Usage data (features used, interaction patterns, timestamps)
- IP address and approximate location (city-level)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide, personalize, and improve our adaptive nutrition services
- Generate personalized meal plans based on your health data and goals
- Continuously recalibrate your nutrition recommendations
- Communicate with you about your account, updates, and promotions
- Analyze usage patterns to improve our algorithms and user experience
- Process waitlist signups and referral programs
- Comply with legal obligations and enforce our terms
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service providers: Companies that help us operate our services (hosting, analytics, email delivery), bound by confidentiality agreements
- Health data integrations: Only with platforms you explicitly connect (Apple Health, Google Fit), and only to read data you authorize
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
We never share your health data with advertisers, employers, insurance companies, or any third party for purposes unrelated to providing our services.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication requirements for our team
- Secure cloud infrastructure with SOC 2 compliant providers
While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time. After account deletion, we will remove your personal data within 30 days, except where retention is required by law.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
- Revoke consent: Disconnect health data sources at any time
To exercise any of these rights, contact us at [email protected].
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience. You can control cookies through your browser settings. Our website uses:
- Essential cookies: Required for the website to function
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant advertisements (only with your consent)
8. Children's Privacy
BalanceByte is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where applicable.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: [email protected]
- Address: BalanceByte LLC